Support

Email Tom.oneill@morninglap.com and we’ll get back to you, typically within one business day. Please include your name, your company, and a short description of the problem (and a screenshot if you have one).

• I can’t sign in. Your login is created for you by your administrator. Ask them to confirm your email and to reset your password if needed. You can also use Forgot password on the sign-in screen.
• Why does the app ask for “Always” location? While you are clocked in, the app shares your location with the office so your crew lead can coordinate the job — including when your phone is in your pocket and the screen is off, which Apple requires the “Always” setting for. The app does not track your location when you are clocked out.
• My location isn’t showing. Make sure location for Lanzello Field Ops is set to Alwaysin your device Settings, and that you are clocked in to a job. “While Using the App” only shares your location while the app is open on screen.
• I’m not getting notifications. Check that notifications are enabled for the app in your device Settings, then sign out and back in to re-register your device.
• I want to delete my account. See our account-deletion page.

See our Privacy Policy for what the app collects and why.